Last updated: October 9, 2026
We want every Jinglebad order to arrive exactly right. If it doesn't, we'll fix it.
When we refund or replace
You're covered if your order arrives:
- Wrong: a different item, color or size than you ordered
- Damaged: torn, stained or otherwise damaged in transit
- Defective: a manufacturing fault, such as broken seams or a misprinted design
- Never delivered: tracking shows no delivery and the package can't be located
In these cases we'll send a free replacement or issue a full refund to your original payment method, whichever you prefer. You never pay for return shipping.
Time limit
Claims must be made within 30 days of your order date. After 30 days we're unable to offer a refund or replacement.
What isn't covered
- Change of mind, or ordering the wrong size (please check the fit notes before ordering)
- Items that have been worn, washed or altered, unless they arrived defective
- Packages marked as delivered to the address entered at checkout
How to make a claim
- Email jinglebadbrand@gmail.com with your order number
- Attach a clear photo of the item and the problem
- We'll reply within 2 business days with your replacement or refund
Approved refunds are processed within 5 business days. Your bank may take a further 5 to 10 business days to show it on your statement.
Cancellations
You can cancel free of charge before your order ships. Email us as soon as possible with your order number.